Travelex Insurance Services, Inc. (“Travelex”) is a leading provider of travel insurance, offering a wide range of travel protection plans with a variety of benefits and optional upgrades. Choose a plan that includes coverage for trip cancellation/interruption, emergency medical & medical evacuation/repatriation, baggage delay and trip delay. Travelex plans offer 24/7 travel assistance & concierge services, primary coverage and much more. Travelex continues to provide travelers with comprehensive protection and outstanding service at an exceptional value.
Travelex Insurance Services offers plans underwritten by Berkshire Hathaway Specialty Insurance Company, which is rated A++ (Superior) by A.M. Best Company for financial strength and operating performance.
Website:
Better Business Bureau (BBB) Rating:
A+
Quotes:
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Overview
In today’s world, travel insurance is an essential component of planning a trip. Unexpected events can impact one’s travel plans; flights are canceled due to weather, luggage is delayed or lost, or an illness can cause a trip cancellation. A Travelex protection plan can help reduce the financial impact if an unexpected event occurs before or during the trip due to a covered reason listed in the Policy.
Travelex is truly a leader in the travel insurance industry. With over 25 years of experience in travel insurance, Travelex has established a solid reputation on providing quality products with exceptional customer service to their clients.
Detailed Information About Travelex Insurance
Travelex Insurance Services is one of the top providers of trip insurance in North America. The company has been around for over 25 years, giving them invaluable insight and experience in the travel insurance world. Their packages are varied in their features, so that everyone can get the kind of insurance they need.
Travelex is committed to providing top notch insurance policies to all of its customers. It does not matter whether you are traveling for business, pleasure, or with your entire family. There will be a plan that fits your needs.
Plans Offered by Travelex Insurance
Travelex offers three different plans for people to choose from. Here is a brief description of each plan:
Travel Basic:
A protection plan for cruises, domestic travel and the value conscious traveler. Travel Basic includes coverage for trip cancellation/interruption, emergency medical & medical evacuation/repatriation, baggage delay and trip delay coverage that can help meet the challenges of today’s travel environment at a competitive cost! Travelex plans offer 24/7 travel assistance & concierge services, primary coverage and much more.
Travel Select:
Designed with the family traveler in mind, Travel Select provides coverage to children 17 and under at no additional charge when traveling with a covered adult family member. Best of all, Travel Select allows for customization with personalized upgrade options including Flight Accidental Death & Dismemberment, Car Rental Collision Coverage, Adventure Sports Coverage, Cancel For Any Reason, and an Additional Medical Coverage. In addition this plan offers a pre-existing condition exclusion waiver and cancel for work reasons if purchased within 15 days of your initial trip payment.
Flight Insure and Flight Insure Plus:
Flight Accident protection plans. Choose the Flight Only accidental death & dismemberment option offering affordable protection against flight accidents on your trip, or the Package Plan including coverage for flight accidents, medical emergencies or evacuations, baggage and a full line of travel assistance & concierge services!
*The product descriptions provided here are only brief summaries and may be changed without notice. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. Travelex Insurance Services, Inc. CA Agency License #0D10209. Travel Insurance is underwritten by Berkshire Hathaway Specialty Insurance Company, NAIC #22276.
Definitely would not recommend. Don’t waste your money on Travelx. Terrible claims process and horrible customer service.
Purchased the “Travel Select” package for a recent trip to South America. Ended up missing a flight because of a road closure that left us sitting on a bus for half a day while trying to get to an airport. I called the claims department when I got back to the states to see how to file a claim. However, the claims agent I spoke with informed us that this wasn’t a valid reason for filing a claim. If the bus had been delayed due to a “labor strike”, “inclement weather”, or “mechanical problems” then we could submit a claim.
Frustrated, I asked to be transferred. The next person I spoke with told me that I should be able to submit a claim, based on what I’d told her, and that the claims department could explain the process. Well that’s great, but the claims department just told me not to submit a claim…
Better hope that your travel issue fits into their narrowly defined set of potential problems!
My experience has been terrible. The company refuses to pay legitimate claims. As other reviewers wrote, the company also takes a very long time to respond. If you check around the web, you’ll see this is commmon experience.
Bottom line: They’ll take your money, but when something happens, you aren’t covered.
Very professional company. Would recommend.
Hello Stephen S.,
Thank you for taking the time to post!
We appreciate the kind words and we look forward to insuring your future travel!
Thanks again and have a wonderful day!
After going on vacation to a country that became targets of terrorists, we had to curtail our time there. We were reimbursed for the full amount requested after submitting the proper documentation. Thank you!
6 months after a trip abroad, I’m still waiting for a check from this company because they sent the original check to the wrong address. Their policy is to wait 30 days to stop payment on the original check and issue and mail a new one, something they don’t tell you at the outset.
As for filing the claim, it was a nightmare. They asked for proof that planes didn’t fly on the date of our claim and that, of course, we submit bills for rental car and gas to get us to our home and final destination.
With another policy already purchased for a future trip, and very discouraged re their behavior for the past trip, I asked for a refund of my deposit for the next trip. They said they could not (real that WOULD not) do so. I won’t use them again.
Sheilah
Thanks for reviewing this company on TravelInsuranceRatings.com. The good news is it sounds like you did actually file a claim and they agreed to pay it. Hopefully, your check which went to the wrong address will get there soon. As for the refund on the other policy, most travel insurance companies cannot refund policies after 10-14 days from the original purchase date. That is something we see as common place in the industry.
– TravelInsuranceRatings.com Editor
A plus for price and service
My elderly parents were traveling from California to Europe and I purchased a Travelex Basic plan for them. The price was reasonable and their customer service was good when I called post sale and needed to make an edit. I would purchase again.
In my opinion, there are too many plans to choose from but we were able to buy the one we wanted pretty quickly. Satisfied.
We have used Travelex on several occasions when traveling outside of the country and are generally happy with the plans and pricing. Having said that, we (thankfully) have never had to file a claim. We feel more secure having a policy in place when traveling.