Travelex Insurance Services, Inc. (“Travelex”) is a leading provider of travel insurance, offering a wide range of travel protection plans with a variety of benefits and optional upgrades. Choose a plan that includes coverage for trip cancellation/interruption, emergency medical expenses, emergency medical evacuation/repatriation, baggage delay, and travel delay. Travelex plans offer 24/7 travel assistance, primary coverage on most plans, and much more. Travelex continues to provide travelers with comprehensive protection and outstanding service at an exceptional value.
Travelex Insurance Services offers plans underwritten by Zurich American Insurance Company, which is rated A+ (Superior) by A.M. Best Company for financial strength and operating performance.
Website:
Better Business Bureau (BBB) Rating:
A+
Quotes:
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Overview
In today’s world, travel insurance is an essential component of planning a trip. Unexpected events can impact one’s travel plans; flights are canceled due to weather, luggage is delayed or lost, or an illness can cause a trip cancellation. A Travelex protection plan can help reduce the financial impact if an unexpected event occurs before or during the trip due to an eligible reason listed in the Policy.
Travelex is truly a leader in the travel insurance industry. With over 25 years of experience in travel insurance, Travelex has established a solid reputation for providing quality products with exceptional customer service to their clients.
Detailed Information About Travelex Insurance
Travelex Insurance Services is one of the top providers of trip insurance in North America. The company has been around for over 25 years, giving them invaluable insight and experience in the travel insurance world. Their packages have varied features, so that everyone can get the kind of insurance they need.
Travelex is committed to providing top notch insurance policies to all its customers. It does not matter whether you are traveling for business, pleasure, or with your entire family. There will be a plan that fits your needs.
Plans Offered by Travelex Insurance
Travelex offers six different plans for travelers to choose from. Here is a brief description of each plan:
Essential:
The most affordable of Travelex’s comprehensive plans, Essential, is designed to provide reliable protection at a lower cost. It offers broad coverage for emergency medical, baggage and personal belongings, trip cancellation, and more. You can choose from a variety of optional upgrades to customize your policy to suit your trip. Plus, with 24/7 travel assistance and access to Travelex’s Travel On app, you can feel supported wherever your journeys take you.
Advantage:
This protection plan can suit any type of trip and value-conscious traveler. Advantage includes coverage for trip cancellation/interruption, emergency medical expenses, emergency medical evacuation/repatriation, travel delay, and more to help offset travel challenges at a competitive cost. Advantage offers 24/7 travel assistance, access to Travelex’s Travel On app, primary coverage, and optional upgrades.
Ultimate:
This top-tier plan has higher benefit limits and Travelex’s broadest coverage, so you can feel extra confident on vacation. Designed with traveling families in mind, the Ultimate plan can provide coverage to one child aged 17 and under at no additional charge per each insured adult traveler if you meet all requirements. Plus, you can get coverage for your pre-existing conditions if you’re eligible and primary coverage for emergency medical costs. Best of all, Travelex’s Ultimate plan offers nine optional upgrades, allowing for customization with extra coverage like additional medical, cancel for any reason, and cancel for business reasons (Cancel For Fortuitous Reasons in NY).
Travel Med Go:
This plan is a great solution for last-minute travelers seeking reliable travel insurance (excluding trip cancellation). Offering emergency medical protection alongside a range of other on-trip benefits, this plan ensures you’re prepared even on short notice. With optional upgrades for added personalization and 24/7 travel assistance, Travel Med Go delivers convenient and dependable coverage for your vacation.
Flight Insure and Flight Insure Plus:
These plans offer more focused protection for your flight. Flight Insure works well for travelers looking only for accidental death for air travel coverage. For flight accident protection plus added benefits like missed connection, baggage and personal effects, emergency medical expenses, and emergency medical evacuation, you can choose Flight Insure Plus. Both plans include 24/7 travel assistance and access to Travelex’s Travel On app, so you can feel extra safe during your trip.
**The product descriptions provided above are only summaries. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy or Description of Coverage. Coverage and rates may vary by states. If there is any conflict between the contents of this website and the Policy or Description of Coverage, the Policy or Description of Coverage will govern in all cases. Travel Assistance Services are provided by the designated provider listed in the policy or on your Confirmation of Coverage. Travelex Insurance Services, Inc. CA Agency License #0D10209. Insurance coverages underwritten by individual member companies of Zurich in North America, including Zurich American Insurance Company (NAIC #16535, state of domicile: New York), 1299 Zurich Way, Schaumburg, IL 60196. Certain coverages not available in all states.
Definitely would not recommend. Don’t waste your money on Travelx. Terrible claims process and horrible customer service.
Purchased the “Travel Select” package for a recent trip to South America. Ended up missing a flight because of a road closure that left us sitting on a bus for half a day while trying to get to an airport. I called the claims department when I got back to the states to see how to file a claim. However, the claims agent I spoke with informed us that this wasn’t a valid reason for filing a claim. If the bus had been delayed due to a “labor strike”, “inclement weather”, or “mechanical problems” then we could submit a claim.
Frustrated, I asked to be transferred. The next person I spoke with told me that I should be able to submit a claim, based on what I’d told her, and that the claims department could explain the process. Well that’s great, but the claims department just told me not to submit a claim…
Better hope that your travel issue fits into their narrowly defined set of potential problems!
My experience has been terrible. The company refuses to pay legitimate claims. As other reviewers wrote, the company also takes a very long time to respond. If you check around the web, you’ll see this is commmon experience.
Bottom line: They’ll take your money, but when something happens, you aren’t covered.
Very professional company. Would recommend.
Hello Stephen S.,
Thank you for taking the time to post!
We appreciate the kind words and we look forward to insuring your future travel!
Thanks again and have a wonderful day!
After going on vacation to a country that became targets of terrorists, we had to curtail our time there. We were reimbursed for the full amount requested after submitting the proper documentation. Thank you!
6 months after a trip abroad, I’m still waiting for a check from this company because they sent the original check to the wrong address. Their policy is to wait 30 days to stop payment on the original check and issue and mail a new one, something they don’t tell you at the outset.
As for filing the claim, it was a nightmare. They asked for proof that planes didn’t fly on the date of our claim and that, of course, we submit bills for rental car and gas to get us to our home and final destination.
With another policy already purchased for a future trip, and very discouraged re their behavior for the past trip, I asked for a refund of my deposit for the next trip. They said they could not (real that WOULD not) do so. I won’t use them again.
Sheilah
Thanks for reviewing this company on TravelInsuranceRatings.com. The good news is it sounds like you did actually file a claim and they agreed to pay it. Hopefully, your check which went to the wrong address will get there soon. As for the refund on the other policy, most travel insurance companies cannot refund policies after 10-14 days from the original purchase date. That is something we see as common place in the industry.
– TravelInsuranceRatings.com Editor
A plus for price and service
My elderly parents were traveling from California to Europe and I purchased a Travelex Basic plan for them. The price was reasonable and their customer service was good when I called post sale and needed to make an edit. I would purchase again.
In my opinion, there are too many plans to choose from but we were able to buy the one we wanted pretty quickly. Satisfied.
We have used Travelex on several occasions when traveling outside of the country and are generally happy with the plans and pricing. Having said that, we (thankfully) have never had to file a claim. We feel more secure having a policy in place when traveling.